Four years after taking the industry by storm with a promise to become the Uber of private jets, JetSmarter has left a trail of angry customers, at least 13 lawsuits and concerns over security. While some are satisfied, others call it a "fraud."
Before he boarded a JetSmarter flight in Las Vegas in September, Maurice Paola was a little-known DJ and music producer. Now, he's a symbol of private jet air rage and screening procedures at the flying service start-up.
A CNBC investigation found that some online subscription services employ confusing business tactics, such as opting customers in to recurring charges without their knowledge and making it very difficult for shoppers to opt out of the monthly fees.
It's called virtual kidnapping and it is spreading. The extortion scheme is so effective that many terrified people fall victim to it. Callers convince victims that their son or daughter has been taken and demand money to save them.