Personal Finance

Amazon impersonators stole $27 million in a year. Here’s how

Key Points
  • Phony Amazon representatives stole $27 million from customers from July 2020 through June 2021, the Federal Trade Commission said Wednesday.
  • About 96,000 people reported being targeted in such "business impersonator" scams involving fake Amazon employees over that time. That's a fivefold increase and made the company a "runaway favorite" for criminals, the FTC said.
  • Here are some of the ways criminals trick consumers and how the public can avoid scams.

In this article

Karl Tapales | Moment | Getty Images

Con artists pretending to be Amazon employees scammed Americans out of $27 million from July 2020 through June 2021, the Federal Trade Commission said Wednesday.

These fraudsters were part of a "business impersonator" scam. Criminals pose as someone the consumer trusts — in this case, a purported Amazon representative — to dupe them into sending money.

Reports about Amazon impersonators increased fivefold over the year, according to the FTC.

About 96,000 people reported being targeted by an Amazon-related scam during that time — accounting for 35% of all consumer complaints about business impersonators, according to the agency, which called posing as Amazon a "runaway favorite" ploy for scammers. (Apple impersonators accounted for 6%, or 16,000, of the complaints.)

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About 6,000 victims of fake-Amazon cons said they lost money, according to the FTC. The typical person was out $1,000.

(Since these instances are all self-reported by consumers, the true number and value of the scams could be much higher.)

Older adults over age 60 are more at risk. They were over four times more likely than younger people to report losing money to scammers pretending to be Amazon; the typical older victim lost almost double the amount ($1,500) as their younger counterparts, according to the FTC.

How it works

Here are a few examples of how criminals steal money, according to the federal agency.

In some cases, phony Amazon reps call about suspicious activity or unauthorized purchases on a customer's account. They ask for (and are given access to) the consumer's computer or phone to "fix" the problem and provide a refund. The imposter then supposedly pays too large a refund and asks the customer to return the difference.

Sometimes, criminals beg for help — and say they'll be fired if they don't get the money back.

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Other cases involve gift cards. Scammers tell people to buy gift cards and send pictures of the numbers on the back; they explain that sharing the numbers (sometimes called "blocking codes" or "security codes") can stop hackers who supposedly pirated the customer's account.

However, providing the numbers lets scammers steal the card's value.

Criminals also send text messages claiming consumers won a raffle for a free Amazon product — but ask for credit card information to pay for shipping.

Sometimes, consumers have found a bogus phone number for Amazon listed online when trying to call about an issue. Scammers are the ones who answer the phone call.

How to avoid scams

Here are ways consumers can avoid business impersonation scams, according to the FTC.

  • Don't use phone numbers from unexpected calls, texts, e-mails or social media messages. Don't click on any links.
  • Go directly to a company's website to find out how to reach them. Don't trust results in Google or other online searches.
  • Never give someone remote access to your device unless you contacted the company first, using its real number.
  • Never pay by gift card or send pictures of gift cards to anyone who asks you to.