A company spokesperson told Recode, "We are always listening to our community and will continue to test updates that we hope will give Snapchatters the best possible experience on our platform."
Some celebrities have been critical of the redesign, which separated friend content from other types of snaps. Kylie Jenner said in February she no longer opened Snapchat after the redesign, which caused shares to drop 7 percent and cost the company more than $1 billion in market capitalization at the time.
EMarketer analyst Debra Aho Williamson told CNBC the Snapchat redesign hasn't been very popular, but the fact it is making changes now could be a good thing. The firm still projects Snapchat will reach $1.4 billion in advertising revenue this year, double last year.
"I think this is a positive sign because it shows they are listening to their users," she said.
The shares also moved after competitor Twitter dropped sharply. Shares were down as much as 5 percent after Twitter softened expectations for revenue in the second half of 2018, despite a strong earnings beat that let the company achieve profitability for the second quarter in a row.
"I think there's a worry that just given some of the advertising gains from Twitter as well as just user growth, that there's a theme building that Snap's continuing to lose out on demographics engagement as well as share," GBH Insights chief strategy officer Dan Ives told CNBC.
He also said Twitter's low guidance and the fact shares are dropping shows investors are getting wary of social media.
"It's a share game story," Ives said. "It's not a winner-takes-all space so I think you're just seeing nervousness around social media stocks."
--Sara Salinas contributed to this report
Disclosure: CNBC parent NBCUniversal is an investor in Recode's parent Vox Media and Snap.