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Credit Cards

6 reasons your card is declined — and what to do when it happens

It's an unpleasant surprise — but most of the time, there's an easy fix.

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Discover cards are currently not available on CNBC Select and links have been redirected to our credit card marketplace where you can review offers from other issuers like American Express or Chase. You can also check out our list of best credit cards for alternative options.

Terms apply to American Express benefits and offers. Visit americanexpress.com to learn more.

A declined credit card transaction hardly ever sparks joy. On the contrary, you're more likely to feel a flood of panic and embarrassment when you discover your preferred method of payment has turned into a useless piece of plastic. Below, CNBC Select lists possible reasons your card can be declined and what you can do about them.

Why your credit card is declined

1. You've maxed out your credit card

If you've reached your credit limit, your card issuer is likely to decline any further transactions on your card.

This becomes a bigger risk as you approach your credit limit, thanks to the possible delays in how your issuer processes payments. When you make a payment, it doesn't post to your account immediately and might be pending for a few days. And your issuer might not replenish your available credit until that payment posts. This can result in you confidently swiping your card because you've recently paid your bill, but still getting declined because of the pending payment.

Additionally, some credit cards come with low credit limits to begin with. For example, if you're building your credit, a secured credit card like the Discover it® Secured Credit Card or the Capital One Platinum Secured Credit Card can be incredibly helpful. But if your security deposit was only $200, your credit line is most likely also $200. Such a minimal limit isn't hard to hit by accident.

The Discover it® Secured Credit Card is currently not available on CNBC Select. Click "Learn More" to review other credit card offers.

The Discover it® Secured Credit Card is currently not available on CNBC Select. Click "Learn More" to review other credit card offers.

Spotlight

The Discover it® Secured Credit Card is currently not available on CNBC Select but you can check out our marketplace to compare offers from other issuers including American Express and Chase.

Credit score

N/A

Regular APR

See terms

Annual fee

See terms

Welcome bonus

See terms

*See rates and fees, terms apply.

Information about the Discover it® Secured Credit Card has been collected independently by CNBC Select and has not been reviewed or provided by the issuer prior to publication.

CNBC Select Rating
4.0

Spotlight

Features a low refundable security deposit of $49, $99 or $200 minimum.

Credit score

N/A

Regular APR

28.99% variable

Annual fee

$0

Welcome bonus

None

The Capital One Platinum Secured Credit Card can help you build, or rebuild, your credit because you can be approved with no credit or bad credit.

  • No annual fee
  • Low minimum refundable security deposit starting at $49 to get a $200 initial credit line
  • No foreign transaction fees
  • No rewards on purchases
  • No welcome offer
  • High APR

Highlights

Highlights shown here are provided by the issuer and have not been reviewed by CNBC Select's editorial staff.

  • No annual or hidden fees. See if you're approved in seconds
  • Building your credit? Using the Capital One Platinum Secured card responsibly could help
  • Put down a refundable security deposit starting at $49 to get at least a $200 initial credit line
  • You could earn back your security deposit as a statement credit when you use your card responsibly, like making payments on time
  • Be automatically considered for a higher credit line in as little as 6 months with no additional deposit needed
  • Enjoy peace of mind with $0 Fraud Liability so that you won't be responsible for unauthorized charges
  • Monitor your credit score with CreditWise from Capital One. It's free for everyone
  • Get access to your account 24 hours a day, 7 days a week with online banking to access your account from your desktop or smartphone, with Capital One's mobile app
  • Top rated mobile app

Balance transfer fee

  • $0 at the Transfer APR, 4% of the amount of each transferred balance that posts to your account at a promotional APR that Capital One may offer to you

If this has happened to you, the solution is simple: make a payment and wait for it to go through to increase your available credit. In the future, keep an eye on it and avoid getting close to your credit limit. In fact, the best practice is to use less than 30% of your credit line. Higher credit utilization can have a negative effect on your credit scores.

2. You're traveling

Using your credit card far away from home can result in declined transactions for a couple of reasons.

First: You're traveling internationally and a local merchant simply doesn't accept cards in your network.

For example, let's say you're on a trip to Eastern Europe. You're excited to try all the local foods, especially since your American Express® Gold Card earns 4X points at restaurants worldwide (on up to $50,000 per calendar year in purchases, then 1X). At the very first restaurant you go to, you hand your Amex to the waiter to pay for your meal. The waiter studies your card for a second, looking hesitant, but takes it anyway. The payment doesn't go through. What gives?

American Express® Gold Card

CNBC Select Rating
5.0

On the American Express site

CNBC Select Rating
5.0

On the American Express site

Spotlight

The Amex Gold Card offers over $500 in annual statement credits.

Credit score

Good to Excellent

Regular APR

See Pay Over Time APR

Annual fee

$325

Welcome bonus

You may be eligible for as high as 100,000 Membership Rewards® Points

See rates and fees, terms apply. Read our American Express® Gold Card review. The American Express Gold® Card Welcome Offer: To view your personalized offer, you must first submit an application. If approved, you will: (1) receive your Welcome Offer details, (2) have the option to accept the Card with that offer, (3) be required to spend $8,000 on eligible purchases within the first 6 months of Card Membership, and (4) earn Membership Rewards® points. Welcome offers vary and you may not be eligible for an offer. If you're approved and accept your offer, a credit check may be conducted, which could impact your credit score. Terms apply.

The American Express Gold Card is great for earning valuable Membership Rewards® points at restaurants worldwide and U.S. supermarkets. Membership Rewards® points transfer to many of the top airline and hotel loyalty programs, which makes this card one of the best options for earning travel rewards.

  • You can earn $400+ in dining and rideshare credits every year (Enrollment required for select benefits mentioned)
  • Exceptionally rewarding for eligible restaurant and U.S. supermarket purchases
  • No foreign transaction fees
  • Large annual fee
  • Credits are more complicated, you earn them monthly or semi-annually
  • Spending caps on the top bonus categories

Highlights

Highlights shown here are provided by the issuer and have not been reviewed by CNBC Select's editorial staff.

  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $8,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you're approved and find out your exact welcome offer amount – all with no credit score impact. If you're approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App™.
  • Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App™, or purchased directly from airlines.
  • Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App™ and cruises booked and paid through AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • Pay It® lets you tap in the American Express® App to quickly pay for small purchase amounts throughout the month and still earn rewards the way you usually do. Plan It® gives you the option to split up big purchases into equal monthly payments with a fixed fee. You'll know upfront exactly how much you'll pay.
  • $120 Dining Credit: Earn up to a total of $10 in statement credits monthly when you pay with the Gold Card at Grubhub (including Seamless), Buffalo Wild Wings, Five Guys, The Cheesecake Factory, and Wonder. This can be an annual savings of up to $120. Enrollment required.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year at over 10,000 qualifying U.S. Resy restaurants after you pay for eligible purchases with the American Express® Gold Card. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $84 Dunkin' Credit: Earn up to $7 in monthly statement credits after you pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment required.
  • $120 Uber Cash on Gold: Enjoy up to $120 in Uber Cash annually with your Gold Card. Just add your Card to your Uber account and you'll get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an Amex Card for your transaction.
  • Enjoy complimentary Hertz Five Star® Status benefits like skipping the counter at select locations, adding an additional driver at no additional cost*, and vehicle upgrades**. Benefit enrollment and Hertz Gold+ registration are required. *Additional drivers must meet standard rental qualifications and must be a spouse or domestic partner to qualify as complimentary. Other additional drivers subject to fees. **Benefits are subject to availability and vary by location. Additional Hertz program Terms and Conditions including age restrictions apply.
  • Book two nights or more with The Hotel Collection through AmexTravel.com or the Amex Travel App™ and receive a $100* credit towards eligible charges at over 1,400 upscale hotels worldwide. *Eligible charges vary by property. 
  • Book your travel through the Amex Travel App™ with added peace of mind – backed by American Express® service and support. Only for American Express® Card Members.
  • Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.
  • See Rates & Fees

Foreign transaction fee

None

Credit cards in networks such as Discover and American Express aren't as widely accepted internationally as they are in the U.S. This may vary by merchant, but to avoid uncomfortable situations, make sure to also carry a Visa or Mastercard when you go abroad. Cards within these networks are more likely to be accepted around the world.

The second scenario can happen when you're spending money away from home. Whether you're in the neighboring state or in a different country, once you start charging your card in a new location, your card issuer might question whether someone has stolen your card. To protect your information, the issuer might lock your card. Calling your bank should quickly eliminate the problem.

This can seem annoying but the issuer is doing it for your financial safety. To prevent misunderstanding, it's a good idea to let them know of your travel plans in advance.

3. Your card issuer suspects fraud

Speaking of fraud, traveling isn't the only time your credit card issuer can get suspicious. If you make a large purchase or go on a spending spree, the issuer might see this change in spending patterns as a red flag and freeze your account.

Communicating with your issuer should resolve this issue as well, however inconvenient this may seem. On the bright side, at least you know your financial institution is always on high alert protecting the cardholder.

4. Your payment information is incorrect

When you're shopping online, you often need to provide your credit card information to make a purchase. If you get anything wrong, such as your card number or expiration date, your card will be declined.

Besides a typo, an incorrect address can trigger a failed transaction. For instance, you moved and informed your bank of the address change — but you have forgotten to update the stored payment information at your favorite online store. Now, when you're trying to check out, your card is declined.

If an online retailer declines your card, just double-check check that your payment information is correct. Review it carefully before proceeding with your purchase. After multiple failed attempts, your issuer might yet again become suspicious of fraud and block your card.

5. Your card is inactive

There are several reasons your card might not be active.

If it's a new card, you won't be able to use it until you activate it. If that's the case, simply follow the issuer's instructions to activate your new card.

Your transaction will also be declined if you try to use an expired credit card. If your card has expired some time ago and you still haven't received a replacement, get in touch with your credit card company and let them know.

Finally, your issuer might close your card altogether without your knowledge if you haven't used it in a while. To prevent this, use the card for small monthly charges such as a streaming subscription to keep it active.

6. You have missed too many payments

If you know you've missed some credit card payments, this is probably the reason you're dreading to hear.

Yes, your bank can decline your transactions and freeze your account if you have a history of paying your credit card bills late.

You can potentially still complete your purchase. Call your card issuer, make a payment and ask them to let you use the card again.

However, constantly missing your due dates means you likely have bigger problems than being embarrassed at the checkout line. Missed payments can wreak havoc on your credit scores. Even worse, they stay on your credit reports for seven years. The longer you go without paying, the more your credit suffers.

The best strategy here is to prioritize getting on top of your budget and credit card bills. Ideally, you want to pay them off in full every month, but even making minimum payments can be a place to start. Sometimes, it can be challenging to keep up — especially if you have more than one card — but setting up autopay can help you ensure you always pay on time.

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Bottom line

Having a credit card declined can leave you flustered. Many circumstances can lead to this outcome, some more innocuous than others. Most of the time, you can resolve the issue by contacting your credit card issuer. In other cases, you might want to work on your spending habits. Either way, it can be helpful to carry multiple cards in your wallet to always have backup.

Why trust CNBC Select?

At CNBC Select, our mission is to provide our readers with high-quality service journalism and comprehensive consumer advice so they can make informed decisions with their money. Every credit card guide is based on rigorous reporting by our team of expert writers and editors with extensive knowledge of credit card products. While CNBC Select earns a commission from affiliate partners on many offers and links, we create all our content without input from our commercial team or any outside third parties, and we pride ourselves on our journalistic standards and ethics. See our methodology for more information on how we choose the best credit cards.

Catch up on CNBC Select's in-depth coverage of credit cardsbanking and money, and follow us on TikTokFacebookInstagram and Twitter to stay up to date.

For rates and fees of the American Express® Gold Card, click here.  

For rates and fees of the Discover it® Secured Credit Card, click here.

Editorial Note: Opinions, analyses, reviews or recommendations expressed in this article are those of the Select editorial staff’s alone, and have not been reviewed, approved or otherwise endorsed by any third party.
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