×

The Maids

MISSOURI

Deanna and John Hanson, owner of The Maids. Deanna is an officer of their franchise corporation.
Source: The Maids
Deanna and John Hanson, owner of The Maids. Deanna is an officer of their franchise corporation.
Description: Residential cleaning service
Owner: John Hanson
Years in business: 12
No. of franchises owned: 1
Start-up costs: $17,450; $250,000
Franchisor fees: $12,500; royalties are a sliding scale from 6.9% to 3.9%
2015 revenue, 2016 projection: $2.3 million; $2.5 million
2016 projected annual growth rate: 9%

In 2001, John Hanson moved to Kansas City, Missouri, to be closer to family. A few years later, after a career as a sales manager for the wireless company Cellular One, he and his dad decided to go into business together by buying a franchise. Among the concepts they investigated were a framing store and a vehicle maintenance business, but neither franchise seemed the right fit. Then they heard about The Maids, the residential cleaning service, and were intrigued.

Additional franchisee resources

"It wasn't retail, so finding the right location wasn't a do-or-die decision, and it didn't require us to work nights or weekends," Hanson said. "And since both my father and I had experience leading people, we felt like we were more suited for a business with HR challenges rather than one with marketing challenges."

In business in the Kansas City, Missouri, metro area since 2004, Hanson said he's been able to build a $2.5 million business by always trying to exceed his customers' expectations and dealing with them honestly and fairly. If a homeowner has a complaint, he listens and makes adjustments. He is the first to admit that "housecleaning is not glamorous, but it is rewarding because we are helping people — both our customers and employees." Plus, he always keeps in mind some words of wisdom passed down by his grandfather, who at various points in his career worked as a plumber and a sewer-line cleaner. "He told me, 'If you are willing to work in industries that others consider beneath them, there will always be opportunities.'"

"[My grandfather] told me, 'If you are willing to work in industries that others consider beneath them, there will always be opportunities.'" -John Hanson

Make It

Latest Special Reports

  • Get inspired by My Success Story which profiles how people achieve their financial goals.

  • A globe-trotting look at the world of investing, from developed Europe and Asia trends to the least-traveled frontier markets.

  • High-end travel companies are pulling out all the stops to cash in on top clients.